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How dhankeshari Handles Your Account Legally

Our legal framework sets out what you can expect from us and what we ask of you when you hold an account on dhankeshari.

Jurisdiction-aware termsData protected under policyUPI & Paytm account safetyClear contact pathsIndia-applicable conditions
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dhankeshari How dhankeshari Handles Your Account Legally
REACH OUR LEGAL TEAM

How to Contact Us on Legal Matters

If you have a question about your rights, a data request, or need clarification on any clause in our terms, our support channels are open around the clock.

Live Chat Open the chat widget inside your dhankeshari account dashboard. A support agent handles legal and policy queries directly, with no hold queue during standard hours.
Email Support Write to our legal queries address at [email protected]. Include your account ID and the specific clause or policy area you are asking about for a faster, focused reply.
Help Centre Our on-site help centre hosts the current version of all policy documents. Search by topic — data, payments, account closure — to locate the exact clause relevant to your situation.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Security at dhankeshari is not a policy statement on paper — it is enforced at the infrastructure level, from how payment details are stored to how long session tokens stay active.

Data Handling

Personal details you provide during registration are stored on encrypted servers. We do not sell or share your data with third-party advertisers. Data is used solely to operate your account and meet regulatory requirements where applicable under Indian law.

Cookie Policy

We use cookies to keep your session active, remember your language preference and measure how our pages load. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security

Your account is protected by password encryption and optional two-factor authentication. We strongly advise enabling two-factor verification, especially if you use UPI or PhonePe for wallet top-ups, to prevent unauthorised access.

Data Retention

We retain account records for the period required by applicable Indian financial regulations. When you request account closure, we archive only the minimum data required by law and delete the rest within the timeframe stated in our privacy policy.

Who to Contact

For all data-related requests — including access, correction or deletion — write to our data officer at [email protected]. Quote your registered email and the nature of your request so we can route it to the correct team without delay.

Requesting Changes

You may request a correction to your registered name, address or linked payment method (UPI ID, Paytm number) at any time through live chat or email. Identity verification is required before any financial detail is altered on your account.

Your Policy Questions, Addressed Directly

We have gathered the questions that come up most often about account terms, data rights and legal eligibility. If your question is not listed here, the live chat team can answer it without delay.

Eligibility depends on the laws in force in your specific location within India. We make account access available only where local law permits it. If your region restricts this activity, we will not process your registration.

We collect your name, email address, mobile number and the payment details you link — such as your UPI ID or Paytm number. This data is used only to operate your account and meet any applicable regulatory obligations.

Email [email protected] with your registered account email and a written data-access request. We aim to respond within the timeframe set by applicable Indian data regulations, typically within 30 days of receipt.

Yes. Submit a deletion request via email to [email protected]. We will delete all non-mandatory data after completing identity verification. Minimum records required by Indian financial regulations are archived, not deleted, as required by law.

Disputes are first addressed through our internal support process — raise the matter via live chat or email. If unresolved, the terms specify the applicable jurisdiction for formal proceedings, consistent with the laws of India where access is permitted.

Linked payment identifiers such as your Paytm number or PhonePe UPI ID are removed from active systems upon account closure. Only transaction records required under Indian financial law are retained in archived form for the statutory period.

We update the change date in the footer of this page each time terms are revised. For significant changes affecting your rights or payment conditions, we send a notification to your registered email address before the new terms take effect.

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